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Mobile Miles - Frequently Asked Questions

How do I register?
You need to have an International +372 SIM card and be a member of one of the associated loyalty programs. Click here to enroll.

How do I become a member of one of the associated loyalty programs?
If you are not a member of any of the participating loyalty program, you have to join one in order to benefit from Mobile Miles. Click here, choose a program, and complete the registration. Then write down your new membership number and return to the Mobile Miles website to finish your registration.

Which services are eligible for awards?
You earn one mile for every for every outgoing call. Each incoming call also brings you 1 mile per call as long as it's longer than 1 minute. You also get a welcome bonus of 100 miles after your first calls with the International +372 SIM card.

In which countries can I earn mobile miles?
You can earn miles in any country in the world as long as you make and receive calls with your International +372 SIM card.

Is there any additional cost for using Mobile Miles?
No, it is free.

How long will it take before awards are credited to my account?
It may take up to 30 days after the month in which calls eligible for rewards were made before miles or points are credited. For example, if you made calls in September you can expect to see your awards in the second half of October. Earned miles are automatically credited to your loyalty program account under the name “Travelling Connect”.

What should I do if I have not received my miles or points?
Please check the account balance of your loyalty program. If you have questions, contact Customer Support by e-mail at mobilemiles@travellingconnect.com.

What should I do if I want to update my Mobile Miles account?
Log in by entering your mobile phone number and your loyalty program membership number to view and change your account details.

Can I earn miles or points with more than one loyalty program?
No, you can choose only one loyalty program per SIM card.

How can I delete my Mobile Miles account?
Log in by entering your mobile phone number and your loyalty program membership number to delete your Mobile Miles account.

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